West Ham United has a zero-tolerance approach to any form of discrimination. Equality, equity, diversity
and inclusion are at the heart of the Club and we are committed to ensuring that everyone feels
welcome to attend our fixtures in a safe environment.
Any form of discriminatory behaviour or chanting is unacceptable; it has no place in football and has
serious criminal consequences. West Ham United will take the strongest possible action against any
individual found to be engaging in such behaviour, including potential lifetime bans and referral to the
police.
The Club can also face disciplinary action if any of its supporters are found to have engaged in this
behaviour, which is not representative of the West Ham United fanbase and will not be tolerated by the
Club.
West Ham United provides a number of support mechanisms on matchday to ensure that supporters
can report any incidents discreetly and in confidence. To report any incidents during a match, you
can speak with the nearest steward or Supporter Liaison Officer, or text our new reporting line
on 07701401966. You can also contact West Ham United at supporterservices@westhamunited.
co.uk. Please provide as much information as possible, including the stand, row, seat number,
description of the offender and incident.
We believe that the overwhelming majority of West Ham United supporters share these values and
will work with us to continue to protect the Club’s status as an equity leader in the Premier League, a
position recognised and acknowledged through our award and continuous retention of the Advanced
level Equality, Diversity and Inclusion Standard – the League’s highest accolade attainable in this area.
Anyone attending matches who does not share these values, does not share the diverse and inclusive
values that West Ham United and our community stand for.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp