Bag policy

Arrive early to allow plenty of time for security checks. Only small handheld bags no larger than A4 size (12”x8”x3”) will be accepted.

Backpacks, holdalls, rucksacks, or any similar items, regardless of size, will not be allowed into the stadium. If you bring a bag larger than the allowed size, you can use the bag drop facilities to securely store your items until the match is over.

The bag drop service costs £10 per item. There is a bag drop located in the 'Grey' car park within the away fan compound

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp

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