Make sure you know your entrance and go to the correct one to enter the stadium.
Away fans should use entrances L1, L2, and L3 for the South Stand.
Turnstiles open 2 hours before kick-off. Supporters under 14 must be accompanied by an adult (over 18). Any supporter using an inactive ticket will be asked to leave the campus.
Please note: Concessions on the concourse will be open until the end of half-time. The Etihad Stadium is a cashless venue, so cash payments will not be accepted.
A variety of hot and cold food and beverages are available, including several Halal and Vegan options.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp