West Ham United supporters heading to Selhurst Park who have accessibility needs, please see the Crystal Palace guide below:
Contents
- Fan Support Team and Accessibility Hosts:
- Disabled WCs and changing places:
- Inclusion rooms:
- Refreshments and service to seat:
- Audio descriptive commentary:
- Emergencies:
- Accessible parking:
Fan Support Team and Accessibility Hosts:
Our Fan Support Team are located at various points around the stadium and are on hand if you have any questions or are struggling to find your way around. They can be identified by their red coats.
There are dedicated Accessibility Hosts in all accessible viewing platforms and throughout the stadium who will be on hand to provide assistance, answer any questions you might have and ensure that you have a safe and enjoyable matchday at Selhurst Park. Our Accessibility Hosts are easily identified by their maroon tabards.
Disabled WCs and changing places:
Accessible toilets are available throughout the stadium and there is a changing places facility in close proximity to the accessible viewing platform in the Lower Holmesdale Road Stand. A smaller changing area with a drop down table is available in the Main Stand.
Inclusion rooms:
We have a Sensory Room at Selhurst Park which is fully accessible and located beneath the Whitehorse Lane Stand.
There is a larger Inclusion Room, with a view of the pitch, located in the Holmesdale Road stand, but unfortunately it is not accessible for wheelchair users because of its location.
Anyone wishing to use either room should pre book through our Disability Liaison Officer, dlo@cpfc.co.uk, however requests on the day may be accommodated subject to availability.
Please inform our DLO or a nearby steward/ Accessibility Host should you need to use one of these rooms on the day.
Refreshments and service to seat:
A member of staff will visit you in your location to take your refreshments order and deliver it directly to you.
Alternatively, there are bars and kiosks nearby with lowered sales counters and lap trays available for wheelchair users on request.
Audio descriptive commentary:
Audio commentary is available throughout the stadium for supporters who are partially sighted or blind.
Anyone wishing to use the audio descriptive commentary service should pre-book through dlo@cpfc.co.uk, however requests on the day may be accommodated subject to availability.
Please inform our DLO or a nearby steward/Accessibility Host should you need to use this service on the day.
Emergencies:
In case of emergency, our stewards/Accessibility Host will be on hand to direct you to safety. Please remain calm and follow their instructions.
Accessible parking:
There are 16 parking bays available to disabled supporters in the Sainsbury’s car park which is located directly next to the Stadium. These are available on a first come, first serve basis and can only be occupied on production of a valid blue badge.
Was this article helpful?
If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp