Key Information

Here you'll find the key information for your trip to Villa Park as we face Aston Villa in the Premier League.

Contents

Arrival and Turnstiles:

West Ham United supporters' heading to Villa Park today, the away turnstiles are located on Witton Lane. We will use entrances P & Q, turnstiles will open 90 minutes before kick off. Doug Ellis Upper P – use turnstiles P87, P88, P88A and P89 for the upper tier. From ground level there are several flights of stairs to reach the upper concourse area (64 steps in total). Doug Ellis Lower Q – use turnstiles Q91 to Q96B for the lower tier.

Late arrival - should you arrive after kick off, then turnstiles Q96 and / or P89 will remain open until the second half has started.

In the interests of your safety and to ensure that only those with valid tickets gain admittance to the seating areas, Aston Villa will, on occasion, use a barrier system at the turnstiles. These barriers help them to ensure that persons are in the correct area and in possession of a valid match ticket. Please have your ticket ready for inspection when requested.

Food & Drink:

Food and drink will be available from the kiosks located in each stand serving a range of hot and cold food and drinks. Kiosks will only accept card payments and no cash.

Sale of Alcohol:

The club is licensed to sell alcohol in the Doug Ellis Lower – Block Q only (alcohol will not be available in Doug Ellis Upper – Block P). Please note that no transfers can be permitted. There are some matches where Aston Villa will not be licensed to sell alcohol to away fans (local derbies, for example). In addition, there will be some clubs Aston Villa will play (on account of their conduct on previous visits to Villa Park) where they will have been unable to secure a license from the local authorities.

Fanzone:

Aston Villa have a brand new fanzone which has recently opened on the North Stand forecourt called ‘The Warehouse’. West Ham fans are welcome to use the external facilities, bars and food kiosks on the Plaza, however entry to the auditorium is restricted to home fans only.

Cashless:

Villa Park is a cashless stadium, please ensure you bring an appropriate payment method with you.

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp

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