West Ham United supporters heading to Craven Cottage who have accessibility needs, please check out the Fulham FC Accessibility Guide here.
Contents
- Accessible Toilets & Changing Places
- Catering Facilities
- Car Parking
- Audio Commentary
- Disability Liaison Stewards
Accessible Toilets & Changing Places
There is an accessible toilet located close to each wheelchair accessible area. A RADAR key is required to gain entry. Please speak to the Disability Liaison Steward if you require any assistance accessing these facilities.
Catering Facilities
There are mobile and fixed catering units located around the stadium, mostly on the concourse area.
Each wheelchair accessible area offers a complimentary catering pre-order service, which is available 30 minutes before kick-off for pre-match and half-time delivery. When you arrive on matchday, please speak to the Disability Liaison Steward in your area of the stadium for further information or assistance in placing an order.
Car Parking
There is no stadium car park at Craven Cottage and as the ground is in a residential location the streets in the surrounding area cannot be accessed in the hours leading up to kick-off.
Pay and Display on-street parking is available in the streets adjacent to Fulham Palace Road and as a general rule spaces become easier to find as you move nearer to Charing Cross Hospital and Hammersmith.
Please note that several streets close to the ground have matchday parking restrictions.
As parking is extremely limited, where possible the Club recommend using public transport to travel to and from the stadium on matchdays.
We do understand that some supporters may not be able to use public transport options and so a number of parking spaces are available for Disabled supporters to book. These are located in the grounds of a local school (directions will be provided upon confirmation of a space). A wheelchair accessible shuttle bus links the car park with the stadium.
As parking spaces are limited, they must be arranged in advance, by emailing Supporter Relations (enquiries@fulhamfc.com). Spaces are finalised on a first-come, first-served basis to home or away supporters.
Audio Commentary
Radio headsets are available for loan to supporters with visual impairments to use. Headsets are provided free of charge, but must be reserved in advance on matchday and can be booked by contacting the Club’s Disability Liaison Officer.
Supporters (or their Personal Assistants) are required to give written consent agreeing to cover the cost of the headset if it is not returned after the game. Details of a credit or debit card should be given to reserve the headset under the terms of this agreement.
Headsets can be picked up from the Collection Booth on Stevenage Road. If you will have difficulty accessing the booth, please speak to our Disability Liaison Officer in advance to arrange for your headset to be delivered to your seat in the stadium.
Commentary is provided by Fulham stalwart ‘Gentleman’ Jim McGullion, and mirrors the regular service provided through the Club’s official website.
Disability Liaison Stewards
Disability Liaison Stewards provide a warm welcome and extra help and assistance for fans with tickets in wheelchair accessible areas of the stadium. A member of the team is located at each entrance (Gate 1, Gate 50 and Cottage Gate) to help with access, and a steward will be available throughout the game at each accessible area of the stadium.
Disability Liaison Stewards are easy identifiable, as unlike our other stewarding staff they wear green jackets or polo shirts.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp