Visually impaired spectators can have free access to match commentary provided via earpieces that can be used from anywhere within the visiting supporter’s section. Please contact the Disability Access Officer via accessibility@avfc.co.uk to order your device.
Accessible Toilets
Villa Park has three accessible toilets located in the Doug Ellis Lower section, one is in Q3 concourse area, and we have two new accessible toilets located via the accessible entrance in Q1/2. To access these facilities on a matchday, please contact your nearest steward.
Changing Facilities
West Ham supporters who require the use of the changing places facility and any supporters who require any additional information, please contact accessibility@avfc.co.uk prior to your visit to Villa Park.
Hearing Loops
Aston Villa have induction loops located at the following information points: 1. North Stand Reception 2. Villa Village Ticket Office 3. Villa Village Shop 4. Trinity Road Ticket Office 5. Trinity Road Stand Reception 6. Security Lodge
Wheelchair users’ information
Villa Park has 14 wheelchair spaces which are located within the away section in the lower Doug Ellis stand, Q Blocks. The wheelchair user positions are pitch side and have little cover – ponchos subject to availability are available during inclement weather. We recommend checking the forecast before travelling. Companions can sit adjacent to the wheelchair user. Wheelchair users can access the stadium via Gate 28, which is located next to the away ticket office and turnstiles.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp