West Ham United supporters heading to The Pirelli Stadium who have accessibility needs, please check out the Burton Albion Accessibility Guide here.
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The club has a number of wheelchair bays available for away supporters. The away disabled wheelchair bays are situated in front of the East Terrace Stand.
Wheelchair users and ambulant supporters who are in receipt of medium to higher disability allowance (or enhanced PIP) are entitled to have a carer accompany them to the Pirelli Stadium free of charge. Tickets for disabled supporters can be purchased by contacting the visiting club. Proof of entitlement will be required when booking tickets from the visiting club. The club advises ambulant disabled supporters to purchase their match ticket in the seated stand on Row A where there are no steps required.
Disabled supporters who require additional assistance or access when entering the stadium can do so through the side gate, located next to the away turnstiles on the East Stand. They will be greeted by one of our stewards who will arrange to admit them with their match ticket.
Accessible Toilets:
There are accessible toilets and facilities located in the East Stand for visiting supporters. These are clearly signposted but should you require assistance, please seek out advice from the nearest steward if access to a radar key or support is required.
Assistance Dogs:
Any supporter wishing to attend Pirelli Stadium with an assistance dog needs to contact our Supporter Liaison Officer prior to the fixture to make arrangements.
Catering Facilities:
All of our catering and bar facilities have a low level counter, adequate for wheelchair users. As a club we are dedicated to making your trip to Pirelli Stadium an enjoyable experience.
Car Parking:
There are a number of disabled car parking spaces available at the Pirelli Stadium. Supporters can book these in advance by calling 01283 565938 at a cost of just £5, payable on booking.
Booking disabled parking guarantees a space on the main car park, however there could still be a walk involved to get from the car park space to the relevant turnstiles. If a wheelchair space is required you can inform the club at the time of booking so we can ensure this is allocated, otherwise a normal space on the car park will be issued.
Audio Commentary:
You can listen to all Burton Albion matches with our audio commentary. Audio commentary is available on all matches through an iFollow audio pass, which can be purchased through the iFollow section of the club website at a cost of £2.50. Alternatively, all matches can be accessed free of charge via BBC Radio Derby on 11 16am (medium wave only).
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp