Which groups can take part in the survey?

As outlined in our Fan Engagement Plan, the consultation will be overseen by the Fan Advisory Board and will include all:

  • 2026/27 Season Ticket Holders (for men’s and women’s teams)
  • 2026/27 Claret & Blue Members
  • Supporters who have attended more than five home matches in the 25/26 season 
  • Current Bondholders

Supporters will need to be at least 16 years old to take part in the survey, which is open until 13 September at 11:59pm. Each person will be able to submit one response and all responses will be counted equally. Any duplicate responses or responses from supporters who do not belong to one of the groups above will be discounted.

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.


You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp

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