The Club provides a number of support mechanisms on matchday to ensure that supporters can report any incidents discreetly and in confidence, this includes a dedicated SMS reporting service.
If you witness or experience any concerning behaviour on matchday, please speak to the nearest steward, SLO or text your message to 07701 401966 to use our dedicated text reporting service. This is a text-only service and does not require a country code or prefix.
All messages are treated with strict confidence and by reporting incidents in real-time, our teams are better able to monitor the situation and take immediate action where necessary.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp