West Ham United supporters heading to Vitality Stadium for our game against AFC Bournemouth who have accessibility requirements, check out the Accessibility Guide by clicking here to find out more.
Viewing Positions:
There are a variety of viewing positions for wheelchair users, which are located Row A pitchside in all stands, or our accessible viewing platforms. We ask that other supporters are mindful of fellow fans using wheelchairs and generally, it is important to keep the aisles, access and viewing lines clear at all times.
Food Areas:
We have low counters available at kiosks and concourses within the visiting supporters concourse.
Hearing Loops:
Portable hearing loops are situated in concourse areas, ticket offices, superstore, reception and in the hospitality area.
Audio Headsets:
Visually impaired supporters are able to order a headset in advance of the game. Headsets can be booked in advance (free of charge) through contacting the ticket office, via phone by calling 01202 726300 or by e-mailing disability@afcb.co.uk.
Low Counters:
Low counters are available at the ticket office windows, the Superstore and throughout the concourses.
Sensory Packs:
The club and Community Sports Trust are delighted to be able to offer sensory packs for supporters with disabilities. The packs have been designed for supporters, particularly those with Autism who attend matches to make the matchday experience more accessible, comfortable and enjoyable for them.
The sensory pack comes in an AFC Bournemouth draw string bag and includes
- Club branded mini soft football
- Club-branded noise-cancelling headphones
- Club branded pop-it sensory toy
Sensory packs need to be pre-ordered prior to matchday.
Once ordered supporters will receive a confirmation e-mail, with the pack available for collection two hours prior to kick off from the DC Lounge at Vitality Stadium.
Was this article helpful?
If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp