We understand that not all supporters are comfortable with digital technology, however this this verification process is used a across many different industries and is designed to be simple and secure.
We encourage all supporters to attempt the verification digitally in the first instance. If you’re unable to complete it within 7 days, please contact the Ticket Office via email or phone. We are committed to ensuring that no supporter is left behind, and alternative options will be made available where necessary.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.