The safety and security of all supporters is of paramount importance to us, and we are committed to ensuring that everyone has a safe and enjoyable experience while they are at London Stadium.
Flags and Banners:
London Stadium upholds the highest standards of health and safety. Supporters that wish to bring any flags and/or banners into the Stadium, will need to contact the Club directly to ensure that they meet the Club’s and Stadium’s safety requirements. For any enquires about flags or banners, we would recommend visiting supporters email the Supporter Services team - supporterservices@westhamunited.co.uk
Smoking:
Smoking inside London Stadium is strictly forbidden and will result in ejection from the Stadium. The use of e-cigarettes is also forbidden within the stadium.
Drums and Megaphones:
We do not allow any drums or megaphones in the stadium and these will be stored safely when handed over to the SLO on bridge and then returned post match.
Reporting an incident:
West Ham United has a zero-tolerance policy towards abuse or anti-social behaviour in any form. To report an incident or a concern on matchday please notify the nearest steward or use our SMS reporting service by texting ‘SUPPORT’ to 83121. Text messages are treated in the strictest confidence, and, for our staff, it is better to monitor the situation as it is happening and to be able to take action at the time of it occurring. For further details on Ground Regulations, Safety and Security at London Stadium, please visit here.
For our full list of policies and ground regulations, please click here.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp