Bag Policy

General Bag Policy

  • Supporters are discouraged from bringing bags unless absolutely necessary.
  • Large items of baggage, such as holdalls or suitcases, are not permitted.
  • There are no locker facilities for storing items during the visit.
  • Bags should ideally be no larger than A4 in size.

Search Procedures

  • All bags will be subject to search before entry into the stadium.
  • You may be asked to open your bag at the search points to allow thorough searches.
  • London Stadium operates a 100% searching policy for all supporters and their belongings for safety and security.

Medical Bags

  • Fans with medical bags or necessary items must have them searched.
  • Arrive early to avoid inconvenience and delays.
  • For enquiries regarding medication, contact:
  • Email: accessibility@westhamunited.co.uk
  • Phone: 0333 030 1966, option 1

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp


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