General Bag Policy
- Supporters are discouraged from bringing bags unless absolutely necessary.
- Large items of baggage, such as holdalls or suitcases, are not permitted.
- There are no locker facilities for storing items during the visit.
- Bags should ideally be no larger than A4 in size.
Search Procedures
- All bags will be subject to search before entry into the stadium.
- You may be asked to open your bag at the search points to allow thorough searches.
- London Stadium operates a 100% searching policy for all supporters and their belongings for safety and security.
Medical Bags
- Fans with medical bags or necessary items must have them searched.
- Arrive early to avoid inconvenience and delays.
- For enquiries regarding medication, contact:
- Email: accessibility@westhamunited.co.uk
- Phone: 0333 030 1966, option 1
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp