London Stadium currently operates a 100% searching policy meaning all supporters and their belongings are subject to search for the safety and security of all attending the match. There will be an access lane at each checkpoint for supporters with accessibility needs. These are not ticket check points, allowing supporters without tickets to gain access to the podium and visit the Stadium Store and Ticket Offices.
There are two search points for visiting supporters'. One, to gain entry to the island and the second at the turnstile.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
Twitter: @WestHamHelp