West Ham United Football Club is dedicated to promoting access, equity, and inclusion, ensuring a welcoming experience for all visitors to London Stadium. Here are the key accessibility features and services provided:
Visiting Supporters Car Park
- 6 bays will be included for visiting supporters in car park 1A.
- If you are a visiting supporter and wish to book accessible parking, contact your club's Disability Access Officer or email accessibility@westhamunited.co.uk for further advice. All spaces are subject to availability.
Accessible Toilets
- All accessible toilets are gender neutral and equipped with RADAR locks.
- Located on all levels near the accessible viewing areas.
Support Services
- Disabled Supporter Assistants (DSAs): 45 on matchdays, trained in disability awareness and some in British Sign Language.
- Supporter Liaison Officers (SLOs): 50 on matchdays, available to assist with any supporter needs.
Contact Information
- Accessibility Team: Contact them for expert advice and guidance at accessibility@westhamunited.co.uk or 0333 030 0174.
- Opening Hours: Monday to Friday, 09:00-17:00.
Additional Information
- Stadium Access: Lift access available to the island on Bridge 4, with SLOs and stewards present to assist supporters.
West Ham United aims to provide the best possible service and experience for all supporters, welcoming feedback to continually improve accessibility at London Stadium.
For more information on our accessibility services, please click here to see further information. If you would like to find out more on our matchday specific accessibility information, please use the following link here.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp