At West Ham United Football Club, promoting access, equity and inclusion are at the heart of our values and we are unequivocally committed to providing a fully inclusive and welcoming experience for all supporters and visitors to London Stadium.
Visiting Supporters Car Parking:
As a designated green stadium, the Club has provision for 49 accessible parking spaces, including six bays for visiting supporters. Any visiting supporters wishing to enquire about accessible parking on matchday, can contact accessibility@westhamunited.co.uk for further advice.
Accessible Viewing Areas:
There are 24 wheelchair accessible viewing spaces available at an elevated level to visiting supporters for Premier League matches. Easy Access and Amenity seats (EAA) are in the general admission seating areas.
Accessible toilets:
All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. If you require assistance in unlocking an accessible toilet, please ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant or Steward Supervisor, who will be happy to help.
Access to Main Ticket Office:
The Main ticket office is located to the south of the stadium, opposite turnstile E and alongside the Stadium Store. All 20 windows are external, with level access around the Ticket Office and the queuing system is managed on matchday. All windows are fitted with hearing induction loops and audio microphones, with four low-level counters at windows 1, 2, 19 and 20. An electronic calling system with sound and digital display can be used to manage the queue during peak periods alongside the assistance of our friendly queue management team.
The Club now has 35 Disabled Supporter Assistants and 50 Supporter Liaison Officers on a matchday who will be delighted to assist you. DSAs and SLO Area Managers are all skilled in upto-date disability awareness training, with some also trained in Signature Level 101 British Sign Language. We want to provide the best service and experience possible for all supporters at London Stadium, so please do talk to us. All feedback to the Club is gratefully received.
Should you have any questions ahead of your visit to London Stadium, our Accessibility team will be more than happy to offer expert advice and guidance. Please contact them on accessibility@westhamunited.co.uk, or 0333 030 0174 Opening hours: Monday to Friday 09:00-17:00
Access to the Stadium:
There is lift access up to the island on Bridge 4, if you require any supporter there will be SLO's and stewards in this area.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
Twitter: @WestHamHelp