Arrival:
- Entrance Location: Turnstile D.
- Support and Enquiries: Dedicated Visiting Supporters’ information point staffed by matchday SLOs.
- Recommended Arrival Route: Via Bridge 4 for lift access to Turnstile D.
Ticket Collections:
- Location: Window 20 at the Main Ticket Office, by the Stadium Store.
- Duplicate Tickets: Contact your Club directly in advance of the game for duplicate ticket arrangements and ensure you bring your ID.
- Ticket Office Opening Time: 09:00.
Post-Match:
- Exclusive Zone: Area outside Turnstile D is reserved for away supporters for safety and efficient exit.
- Exit Routes: Designated routes to train stations and the visiting supporters’ coach park.
- Assistance: Matchday Supporter Liaison Officers available for directions and assistance.
- Lift Access: Available directly outside the visiting supporters' section on Bridge 4 to Marshgate Lane.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp