Arrival:
The location of the visiting supporters’ entrance is at Turnstile D. Supporters with any matchday enquiries are welcome to visit our dedicated Visiting Supporters’ information point to speak to one of our friendly matchday SLOs. We encourage all visiting supporters to arrive via bridge 4 where there is lift access to Turnstile D.
All visiting supporters ticket collections are available at window 19-20 at our Main Ticket Office, located by the Stadium Store. Should you need to collect a duplicate ticket on a matchday, you will need to contact your Club directly in advance of the game. Opening hours for the Ticket Office can be found here.
Post-Match:
The area outside of turnstile D (visiting supporters’ turnstiles) is exclusively available to away supporters after the match. This zone is in place for the safety of all supporters and to enable all supporters to leave the Stadium via designated routes to train stations and the visiting supporters’ coach park.
Lift access is available directly outside the visiting supporters section on Bridge 4 onto Marshgate Lane.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
Twitter: @WestHamHelp