Fans will be greeted by our West Ham United Supporter Liaison Officers (SLOs) and stewards on arrival to London Stadium. Our SLOs will offer support and assistance with any questions you may have.
Security and bag searches will take place on all bridges leading to the stadium. You may be requested to open your own bag to allow it to be searched. Each bridge will have a dedicated lane for accessibility supporters. Please note that all duplicate ticket requests will need to be emailed from the visiting Club and only government recognised ID will be accepted. Visiting supporters may be asked to show photo ID on matchday, this is to ensure that any ticket collections or duplicates are for use of the named ticket holder. If you cannot provide any photo ID, you we may not be able to provide support with collections or duplicate ticket requests. Please ensure you always follow stewards’ advice. Our staff are here to help you and ensure your matchday is safe and enjoyable.
We strongly encourage that all supporters arrive early at the Stadium to avoid missing kick-off. Supporters will be able to access the Stadium Island, with Club London hospitality Entrance B opening 2 hours and 30 minutes and general admission turnstiles opening 1 hours and 30 minutes before kick-off.
Once arriving at turnstile D, supporters will be required to scan their ticket either on their electronic device or as a paper ticket. If using a paper ticket, supporters will need to align the barcode with the scanner which will then allow them through the gate.
Stewards and Ticket Office staff will be on hand to assist supporters with any access requirements. They will try and resolve any issues at the turnstiles to reduce the number of supporters moving around the Stadium Island and prevent unnecessary visits to the Ticket Office. Should you require any assistance before entering the ground, the Club’s matchday Supporter Liaison Officers (SLOs) are positioned at train stations, bridges, and on the Stadium Island to provide directions, offer support and note any feedback from Supporters on matchday. You can find our SLO information points outside of the stadium opposite turnstiles G, H, D (Visiting Supporters’ turnstile).
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
Twitter: @WestHamHelp