When will I need to arrive at London Stadium

Greeting and Assistance

  • West Ham United Supporter Liaison Officers (SLOs) and stewards will greet fans upon arrival.
  • SLOs will assist with any questions.

Security Measures

  • Bag searches will occur on all bridges leading to the stadium. You may be asked to open your bag for searching.
  • Each bridge will have a dedicated lane for accessibility supporters.

Ticketing and ID

  • Duplicate ticket requests must be emailed by the visiting Club. Only government-recognized ID will be accepted.
  • You may be asked to show photo ID to verify ticket collections or duplicates. Without photo ID, assistance with collections or duplicates may not be possible.

Arrival Time

  • Fans are encouraged to arrive early to avoid missing kick-off.
  • Club London hospitality Entrance B opens 2 hours and 30 minutes before kick-off.
  • General admission turnstiles open 1 hour and 30 minutes before kick-off.

Entry Procedure

  • At turnstile D, scan your ticket on an electronic device or as a paper ticket. Align the barcode with the scanner to enter.

Support and Assistance

  • Stewards and Ticket Office staff will assist with any access requirements.
  • SLOs are positioned at train stations, bridges, and on the Stadium Island for assistance and directions.
  • SLO information points are located outside the stadium opposite turnstiles G, H, and D (Visiting Supporters’ turnstile).

Ensure you follow the stewards' advice for a safe and enjoyable matchday experience.

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp


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