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West Ham United Football Club is dedicated to ensuring a positive matchday experience for all supporters with the help of their team of Supporter Liaison Officers (SLOs). Here's how they support and assist fans:

Supporter Liaison Officers (SLOs)

Roles and Responsibilities:

  • Positioned inside and outside the stadium to assist supporters before and after matches.
  • Identified by their distinctive bright blue West Ham United uniforms.
  • Available at information points opposite turnstiles G, H, J, and D (visiting supporters’ section).

Expertise:

  • Experienced in football stadium operations, crowd safety, ticketing, and supporter relations.
  • Knowledgeable about local area and visiting supporter needs.

Feedback and Assistance:

  • Encourage supporters to provide feedback to improve facilities and services.
  • Support available for queries or concerns regarding matchday experience.

Contact Information

Ticket Office:

  • Email: ticketoffice@westhamunited.co.uk
  • Phone: 0333 030 1966 (Option 3)
  • Hours: Monday to Friday, 09:00 – 17:00

Accessibility:

  • Email: accessibility@westhamunited.co.uk
  • Phone: +44 (0) 333 030 0174

Supporter Services:

  • Address: West Ham United FC Supporter Services, London Stadium, Queen Elizabeth Olympic Park, London, E20 2ST
  • Email: supporterservices@westhamunited.co.uk
  • Twitter: @WestHamHelp
  • Website: whufc.com/help

Opening Hours: All departments operate Monday to Friday from 09:00-17:00.

West Ham United encourages supporters to reach out for assistance or to provide valuable feedback that contributes to enhancing the matchday experience for everyone.

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp


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