As part of our ongoing commitment to providing all supporters with a great matchday experience, a dedicated team of matchday Supporter Liaison Officers (SLOs) are stationed at key points around the Stadium on hand to help and assist with any queries or concerns you may have.
The SLOs are positioned both inside and outside the Stadium, welcoming supporters as they arrive for the match and are present after the game to wish you a safe journey home. The SLOs are clearly identified by their bright blue West Ham United uniform. You can find our SLO team enroute to London Stadium or at our four information points found opposite turnstiles G, H, J and D (visiting supporters’ section).
The team of SLOs consist of individuals who have combined experience and expertise in football stadium operations, crowd safety, ticketing, and supporter liaison, along with a knowledge and understanding of supporters, the local area and visiting supporters. We want to hear from you, so please speak with a member of the SLO team to provide us with your feedback. All feedback is important to us as it helps us to improve our facilities and services for all supporters.
Ticket Office
Ticketoffice@westhamunited.co.uk - 0333 030 1966 (Option 3)
09:00 – 17:00, Monday to Friday
Accessibility
accessibility@westhamunited.co.uk - +44 (0) 333 030 0174
Supporter Services
Address: West Ham United FC Supporter Services, London Stadium, Queen Elizabeth Olympic Park, London, E20 2ST
supporterservices@westhamunited.co.uk @WestHamHelp whufc.com/help
All opening hours are from Monday to Friday from 09:00-17:00
Was this article helpful?
Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
Twitter: @WestHamHelp