West Ham United provides several discreet and confidential mechanisms for reporting any incidents on matchday:
In-Person Reporting:
- Speak with the nearest steward.
- Approach a Supporter Liaison Officer (SLO).
SMS Reporting Service:
- Text "Support" followed by your message to 83121.
These measures ensure that all supporters can report their concerns safely and promptly, allowing for immediate assistance and resolution. Always feel free to reach out through these channels if you witness or experience any issues during your visit.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp