Ticketing
2025/26 Season Ticket Renewal
- When does my Club Cash balance expire?
- Can I relocate my seat?
- 2025/26 Season Seat Relocation FAQs & Guide
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2025/26 season ticket?
Concessionary Season Ticket Checks
- Who is being contacted and when?
- What do I need to do?
- Accessibility and Inclusion
- What if I don’t have access to digital devices or struggle with technology?
- What if I don’t have any form of digital or analogue ID, or I’m a child without formal documents?
Digital ticketing
- How will I receive my ticket for Premier League fixtures?
- How do I download the Season Ticket to my phone?
- How do I find my pass/ticket after I've downloaded it?
- When will I be sent my digital pass/ticket?
- How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?
West Ham United Women's Team
Ticket Office Contact us
2024/25 Season Tickets
- Physical Season Ticket Passes For The 2024-25 Season
- When does my Club Cash balance expire?
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2024/25 season ticket?
- How can I pay?
Priority List
- How can I join the Season Ticket Priority List?
- What happens after I join the Priority List?
- How can I buy match tickets?
- How can I update my details to ensure Club emails are being sent to the right place?
- Can you guarantee the seating band I request will be available?
My West Ham Account
- How do I create a new 'West Ham Account'?
- How to create your West Ham Account - video guide
- When will I use my 'West Ham Account'?
- What is the 'West Ham Account'?
- How can I edit my email address to link my West Ham Account?
Club Cash
- How can I use Club Cash towards my Season Ticket?
- When will my Club Cash expire?
- How can I check my Club Cash balance?
- Can I redeem Club Cash on behalf of another supporter?
- How do I earn Club Cash?
Away tickets - 24/25
Stadium access
Priority Points
My Network
Ticket Exchange
Group Booking Process
Terms & Conditions
Membership
Guide for new members
- Membership benefits
- Creating an account
- How do I buy membership?
- Purchasing membership for a friend
- How long does membership last?
My account
- How do I login to my account?
- Activating my account - existing users
- Forgotten password
- What is my client reference number?
- Forgotten client reference number
Season Ticket Holders
Claret membership
- How do I buy membership?
- Updating your details
- Claret membership benefits
- Claret membership renewal
- Can I obtain a refund on membership?
Claret Kids
Accessible membership
- Joining accessible membership
- Personal assistant policy
- Accessible Season Tickets
- Accessible membership prices
- Wheelchair accessible viewing spaces
1966 Season Ticket Holders
Bondholders
Stadium access
My Network
Membership packs
Accessibility
Getting to London Stadium
Accessible Shuttle Bus Service
- How many buses operate per matchday?
- Whre are the pick-up and drop-off points?
- What permits do I need?
- Can friends or family travel with me?
- When do the buses run?
Audio Commentary Service
Facilities
View all (7)Car Parking
Accessibility Support
- On the Olympic Park
- Assistance/Guide dogs
- West Ham United Access Statement
- Accessibility Guides
- Disabled Supporter Assistants (DSAs)
Ticketing
While you are at London Stadium
Accessible Information by Stand
Accessible seating
Fans
Meet the team
Memorial Garden
- Is the Memorial Garden open to visit?
- Will the area be maintained?
- How have the Club been contacting family members?
- How was the Memorial Garden design chosen?
- Where is the memorial capsule buried?
Feedback and complaints
West Ham United women Official Supporters' Board
- What is the West Ham United women Official Supporters' Board?
- WSB Supporter Representative Guide
- The role of WSB Members
- The structure of the Women's Supporters' Board
- What is discussed at WSB meetings?
Junior Supporters' Board
- What is the Junior Supporters' Board?
- How do I apply for the JSB?
- How many members are on the JSB?
- What are the benefits of joining the JSB?
- What is the Term of Office for a JSB member?
Official Supporters' Clubs (OSC)
- What is an OSC?
- How do I create an OSC?
- How do I find an OSC?
- What should I do if I cannot gain access to my OSC?
- Are there any costs to become an OSC?
Charity
Supporter Services on Matchday
- Supporter Liaison Officers (SLOs)
- Where can I find a SLO?
- How do I become a SLO?
- First Time Certificates
- Junior Hammer Passport - 2023/24
Careers
Club policies
West Ham Store
Matchday
Crystal Palace - Matchday Guide
- We are West Ham United
- What's happening?
- Key timings for today's match
- Matchday Programme
- Travel News
Nottingham Forest - Away Matchday Guide
- We Are West Ham. United
- Nottingham Forest - Visiting Supporters Guide
- West Ham Away Fan Zone - The Nest
- Supporter Information
- Accessibility at the City Ground
Arsenal WFC - Women's Matchday Guide
- Matchday Guide
- Visiting Supporters
- Matchday Supporter Liaison Officer Team
- Countdown to kick-off
- What's happening?
Before Attending
- When will I need to arrive at London Stadium?
- When will I receive information from the Club?
- When will the turnstiles open?
- I am not receiving emails from the Club. How do I fix this?
- How will my data be used and stored?
Travelling to the Stadium
At the Stadium
- How will I access the stadium?
- When will the turnstiles open?
- What happens if I haven't received my digital tickets?
- Can I enter a different stand or area within the stadium?
- What provisions are in place to alleviate queues?
Safety and Security
- Can I bring a bag with me?
- Can I bring food and drink with me?
- What is the age for unaccompanied juniors attending matches?
- Supporter Conduct Charter
- Can my child move around the stadium on their own?
Accessibility
Safety & Security
View all (10)Children and babies
Mascots
- Men’s home matchday mascot package
- Become a men’s home mascot
- How much does the matchday mascot experience cost?
- Become a men’s away mascot
- How can I find out where my child is on the mascot waiting list?
Visiting Supporters Guide
View all (15)Man City Away - Matchday Guide
View all (8)London Stadium
Visiting London Stadium
Stadium Tours
- How Do I Book A Stadium Tour?
- How Much Does The Tour Cost?
- What Are The Tour Opening Hours?
- How Long Does The Tour Take?
- How Often Do The Tours Run?
Stadium facilities
Stadium Store
Ground Regulations
Parking
Champions Place
- What Is Champions Place?
- I Cannot Find My Champions Place Stone?
- Can I Buy A Champions Place Stone?
- How many letters per line can be engraved?
- What can I have engraved on my stone?