Ticketing
Digital ticketing
- How will I access London Stadium?
- How does digital ticketing work?
- What if I don't have a smartphone?
- How will juniors access London Stadium?
- How do I download and use my digital ticket?
2021/22 Season Tickets
- What is the renewal deadline?
- I took the Band 5 two-year Season Ticket option; do I need to do anything?
- What is in place for supporters who have been financially impacted by the pandemic?
- What happens if the Government's current plan changes?
- Who is in the Government's "clinically vulnerable" category?
My West Ham Account
- How do I create a new 'West Ham Account'?
- How to create your West Ham Account - video guide
- When will I use my 'West Ham Account'?
- What is the 'West Ham Account'?
- How can I edit my email address to link my West Ham Account?
Club Cash
- How can I use Club Cash towards my Season Ticket?
- When will my Club Cash expire?
- How can I check my Club Cash balance?
- Can I redeem Club Cash on behalf of another supporter?
- How do I earn Club Cash?
Away tickets - 21/22
Seat relocations
Stadium access
Ticketing ballot
- Is the ballot system fair?
- Why do Season Ticket Holders, Club London members and Bondholders receive separate allocations of tickets in the ballot?
- How will I enter the stadium?
- How can I apply to attend with friends and family in the ballot?
- Which stands will supporters be seated in?
Priority Points
My Network
West Ham Women
Ticket Exchange
- What is Ticket Exchange?
- How to use Ticket Exchange (video guide)
- How do I redeem my Club Cash?
- When does Ticket Exchange become available?
- Why are there no seats on Ticket Exchange?
Ticket Office Contact us
Terms & Conditions
Membership
Guide for new members
- Membership benefits
- Creating an account
- How do I buy membership?
- Membership prices
- Purchasing membership for a friend
My account
- How do I login to my account?
- Activating my account - existing users
- Forgotten password
- What is my client reference number?
- Forgotten client reference number
Season Ticket Holders
- What is included in the Season Ticket package?
- Home Cup Scheme
- Away Season Ticket Scheme
- How can I move my Season Ticket seat?
- Season Ticket benefits
Claret membership
Claret Kids
Accessible membership
- Joining accessible membership
- Personal assistant policy
- Accessible Season Tickets
- Accessible membership prices
- Wheelchair accessible viewing spaces
1966 Season Ticket Holders
Bondholders
Supporters Clubs
Stadium access
My Network
Membership packs
Accessibility
v Genk
Getting to London Stadium
Accessible Shuttle Bus service
Facilities
View all (7)Car parking
Accessibility support
- On the Olympic Park
- Assistance/Guide dogs
- West Ham United Access Statement
- Accessibility guides
- Disabled Supporter Assistants (DSAs)
Ticketing
While you are at London Stadium
Accessible Information by Stand
Accessible seating
Fans
Meet the team
Feedback and complaints
Junior Supporters' Board
West Ham United women Official Supporters' Board
- What is the West Ham United women Official Supporters' Board?
- WSB Supporter Representative Guide
- WSB Member Application Process
- The role of WSB Members
- The structure of the Women's Supporters' Board
Charity
Supporter Services on Matchday
- Away Coach Parking
- Hammers Collectables - 2019/20
- Hammers Collectables - 2018/19
- Hammers Collectables 2017/18
- Supporter Liaison Officers (SLOs)
Hammers Help user guide
Careers
Club policies
West Ham Store
Matchday
Before Attending
- Do I need to show my COVID status?
- How do I show I’m fully vaccinated or I have a negative test?
- I don't own a smartphone. How can I show my COVID status?
- When will I need to arrive at London Stadium?
- What do I need to do before attending?
Travelling to the Stadium
- How should I travel to the ground?
- When will I need to arrive at London Stadium?
- Safety on train and tube
- Access through Westfield
- Will parking be available?
At the Stadium
- How will I access the stadium?
- When will the turnstiles open?
- What happens if I haven't received my digital tickets?
- Can I enter a different stand or area within the stadium?
- Stadium cleaning and hygiene
COVID-19 Guidance
- Do I need to wear a face covering?
- What happens if I, or a member of my household, develop COVID-19 symptoms or test positive before a game I have tickets for?
- Do children have to wear face coverings?
- I’m medically exempt from wearing a mask or face covering
- Can I wear a visor rather then a face covering or mask?
Safety and Security
- Can I bring a bag with me?
- Can I bring food and drink with me?
- Can I bring hand sanitiser with me?
- Will I be searched on arrival?
- Reporting incidents and concerns
Accessibility
- Accessible Shuttle Bus service
- I have seasonal parking space in the accessible car park, is this still available to me?
- I attend with a Personal Assistant, will I be allocated a ticket alongside them?
- Audio commentary service
- Will the changing places facilities be available?
London Stadium
Visiting London Stadium
Stadium Tours
- How do I book a stadium tour?
- How much does the tour cost?
- What are the tour opening hours?
- How long does the tour take?
- How often do the tours run?
Stadium facilities
Stadium Store
Ground Regulations
Parking
Champions Place
- What is Champions Place?
- Can I buy a Champions Place stone?
- How many letters per line can be engraved?
- What can I have engraved on my stone?
- May I change my message after I have placed my Champions Place stone order?