Ticketing
Covid-19 - Season Tickets and Match Tickets
- 2019/20 - Remaining Matches
- How can I use my Club Cash credit?
- How long will Club Cash be valid for?
- Who will the credit be applied to?
- How has the credit amount been calculated?
Season Ticket renewals
- How do I renew online with my West Ham Account?
- What options do I have for my 20/21 season ticket renewal?
- Season Tickets - Key dates for your calendar
- Seat relocation requests
- What happens if capacity is limited for the 2020/21 season?
West Ham Women
- Where do West Ham United women play?
- West Ham United women Season Tickets
- Renewing your West Ham women Season Ticket
- Paying for your women's Season Ticket
- How do I renew online with my West Ham Account?
Season Ticket Waiting List
- I’m on the Waiting List but I haven’t received any communications from the Club – what do I do?
- I paid a deposit to join the Season Ticket Waiting List, will I get this back?
- What if I'm on the Waiting List and I'm offered a Season Ticket but I don't take it?
- I don't think I'm on the Waiting List but have received communications about being on it, what should I do?
- Can I get an under-16 ticket next to my current Season Ticket?
Season Tickets
- Can I buy a Season Ticket?
- When will I hear if I've got a Season Ticket?
- Home Cup Scheme
- Replacement Season Ticket Card
- Pricing and concessions
Home match tickets
- How can I buy tickets?
- When do home tickets go on sale?
- How to buy home cup tickets
- Upgrading a home ticket
- I've not received my tickets
Away match tickets
- How can I buy away tickets?
- Away cup matches
- When do away tickets go on sale?
- I've not received my tickets
- Upgrading an away ticket
My account
Ticket Exchange
Priority Points
My Network
Club Cash
Fixture schedule
Ticket Office Contact us
Terms & Conditions
- Match Ticket Terms and Conditions
- Home Cup Scheme Terms and Conditions
- Season Ticket Terms and Conditions
- Away Season Ticket Terms and Conditions
- Ticket Exchange and Forwarding Terms and Conditions
Membership
Guide for new members
- Membership benefits
- Creating an account
- How do I buy membership?
- Membership prices
- Purchasing membership for a friend
My account
- How do I login to my account?
- Activating my account - existing users
- Forgotten password
- What is my client reference number?
- Forgotten client reference number
Season Ticket Holders
- Can I buy a Season Ticket?
- What is included in the Season Ticket package?
- Home Cup Scheme
- Away Cup Scheme
- How can I move my Season Ticket seat?
Claret membership
- How do I buy membership?
- Updating your details
- Claret membership benefits
- Claret membership card
- Claret membership renewal
Claret Kids
- Junior membership benefits
- Purchasing membership for a junior
- Upgrading junior tickets
- Junior age categories
- How many tickets can juniors buy?
Accessible membership
- Joining accessible membership
- Personal assistant policy
- Accessible Season Tickets
- Accessible membership prices
- Wheelchair accessible viewing spaces
1966 Season Ticket Holders
Bondholders
Supporters Clubs
Stadium access
- How do I access the Stadium?
- Lost stadium access card
- Why do I have more than one access card?
- Matchday opening hours
- How do I find my seat details?
My Network
Membership packs
Accessibility
Getting to London Stadium
Accessible Shuttle Bus service
Facilities
View all (7)Car parking
Accessibility support
- On the Olympic Park
- Assistance/Guide dogs
- Audio commentary service
- West Ham United Access Statement
- Accessibility guides
Ticketing
While you are at London Stadium
Accessible Information by Stand
Accessible seating
Fans
Meet the team
Covid-19 - Club Operations FAQ
- Will my ticket(s) be valid for the rearranged fixtures?
- Can I still order from the West Ham Online Store?
- Is the Club open as normal?
- Are the West Ham stores open?
- Will mascots get refunds on their places?
Feedback and complaints
Official Supporters' Board
- What is the Official Supporters' Board?
- What are the aims and objectives of the Official Supporters' Board?
- What changes have been made to the former SAB model?
- How often does the Supporters' Board meet?
- What influence does the Official Supporters' Board have over any key decisions?
Disabled Supporters' Board
- What is the DSB?
- What are the aims of the DSB?
- How can the DSB help you?
- How can I contact the DSB?
- When is the next DSB meeting?
Junior Supporters' Board
West Ham United women Official Supporters' Board
- What is the West Ham United women Official Supporters' Board?
- WSB Supporter Representative Guide
- WSB Member Application Process
- The role of WSB Members
- The structure of the Women's Supporters' Board
West Ham Account
- How do I create a new 'West Ham Account'?
- When will I use my 'West Ham Account'?
- What is the new 'West Ham Account'?
- How can I set up a West Ham Account for a young fan?
- Do I need to create a 'West Ham Account'?
Charity
Supporter Services on Matchday
- Away Coach Parking
- Hammers Collectables - 2019/20
- Hammers Collectables - 2018/19
- Hammers Collectables 2017/18
- Supporter Liaison Officers (SLOs)
Hammers Help user guide
Club policies
West Ham Store
Matchday
How to get to London Stadium
View all (8)Leaving London Stadium
Safety & Security
View all (10)Ticket Office
- Collecting Tickets
- Unable to attend the match
- Lost Tickets
- Opening hours
- Can I buy tickets for the game?
Catering and amenities
View all (10)Visiting Supporters
View all (8)Matchday Announcements
Children and babies
West Ham Women
- West Ham Women Season Tickets
- West Ham Women Tickets
- Where do West Ham Women play?
- West Ham Women fixtures
- Do you live stream women's matches?
Mascots
- Matchday mascot package
- Become a mascot
- How much does the matchday mascot experience cost?
- How can my child be an away mascot?
- How can I find out where my child is on the mascot waiting list?
Matchday programme
London Stadium
Visiting London Stadium
Stadium Tours
- How do I book a stadium tour?
- How much does the tour cost?
- What are the tour opening hours?
- How long does the tour take?
- How often do the tours run?
Stadium facilities
Stadium Store
Ground Regulations
Parking
Champions Place
- What is Champions Place?
- Can I buy a Champions Place stone?
- What are replica stones?
- How will I receive my replica stone(s)?
- When will I receive my replica stone?