Ticketing
2024/25 Season Tickets
- Can I relocate my seat?
- When does my Club Cash balance expire?
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2024/25 season ticket?
- Home Cup Scheme
Digital ticketing
- How will I receive my ticket for Premier League fixtures?
- How do I download the Season Ticket to my phone?
- How do I find my pass/ticket after I've downloaded it?
- When will I be sent my digital pass/ticket?
- How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?
Priority List
- How can I join the Season Ticket Priority List?
- Do I have a chance of getting a 2023/23 Season Ticket?
- What happens after I join the Priority List?
- How can I buy match tickets?
- How do I know where I am on the Season Ticket Priority List?
My West Ham Account
- How do I create a new 'West Ham Account'?
- How to create your West Ham Account - video guide
- When will I use my 'West Ham Account'?
- What is the 'West Ham Account'?
- How can I edit my email address to link my West Ham Account?
Club Cash
- How can I use Club Cash towards my Season Ticket?
- When will my Club Cash expire?
- How can I check my Club Cash balance?
- Can I redeem Club Cash on behalf of another supporter?
- How do I earn Club Cash?
Away tickets - 23/24
Stadium access
Priority Points
My Network
West Ham United Women's Team
- When can I renew my West Ham United Women Season Ticket?
- Paying for your West Ham United women’s Season Ticket
- Where do West Ham United Women play?
- West Ham United women Season Tickets
- What happens if games take place without supporters present?
Ticket Exchange
Ticket Office Contact us
Terms & Conditions
Membership
Guide for new members
- Membership benefits
- Creating an account
- How do I buy membership?
- Purchasing membership for a friend
- How long does membership last?
My account
- How do I login to my account?
- Activating my account - existing users
- Forgotten password
- What is my client reference number?
- Forgotten client reference number
Season Ticket Holders
- What is included in the Season Ticket package?
- Home Cup Scheme
- Away Season Ticket Scheme
- How can I move my Season Ticket seat?
- Season Ticket benefits
Claret membership
- How do I buy membership?
- Updating your details
- Claret membership benefits
- Claret membership renewal
- Can I obtain a refund on membership?
Claret Kids
Accessible membership
- Joining accessible membership
- Personal assistant policy
- Accessible Season Tickets
- Accessible membership prices
- Wheelchair accessible viewing spaces
1966 Season Ticket Holders
Bondholders
Supporters Clubs
Stadium access
My Network
Membership packs
Accessibility
Getting to London Stadium
Accessible Shuttle Bus service
Facilities
View all (7)Car parking
Accessibility support
- On the Olympic Park
- Assistance/Guide dogs
- West Ham United Access Statement
- Accessibility guides
- Disabled Supporter Assistants (DSAs)
Ticketing
While you are at London Stadium
Accessible Information by Stand
Accessible seating
Fans
Meet the team
Memorial Garden
- Is the Memorial Garden open to visit?
- Will the area be maintained?
- How have the Club been contacting family members?
- How was the Memorial Garden design chosen?
- Are their Tree Preservation Orders (TPOs) on the two trees?
Feedback and complaints
Junior Supporters' Board
- What is the Junior Supporters' Board?
- How do I apply for the JSB?
- How many members are on the JSB?
- What are the benefits of joining the JSB?
- What is the Term of Office for a JSB member?
West Ham United women Official Supporters' Board
- What is the West Ham United women Official Supporters' Board?
- WSB Supporter Representative Guide
- WSB Member Application Process
- The role of WSB Members
- The structure of the Women's Supporters' Board
Charity
Supporter Services on Matchday
- Away Coach Parking
- Hammers Collectables - 2021/22
- Hammers Collectables - 2019/20
- Hammers Collectables - 2018/19
- Hammers Collectables - 2017/18
Hammers Help user guide
Careers
Club policies
West Ham Store
Matchday
Liverpool - Matchday Guide
- What's happening?
- Matchday Programme
- Key timings for this evening's match
- Early bird offer
- Travel News
Before Attending
- When will I need to arrive at London Stadium?
- When will I receive information from the Club?
- What is the Code of Conduct?
- When will the turnstiles open?
- I am not receiving emails from the Club. How do I fix this?
Travelling to the Stadium
At the Stadium
- How will I access the stadium?
- When will the turnstiles open?
- What happens if I haven't received my digital tickets?
- Can I enter a different stand or area within the stadium?
- Stadium cleaning and hygiene
Safety and Security
- Can I bring a bag with me?
- Can I bring food and drink with me?
- What is the age for unaccompanied juniors attending matches?
- Supporter Conduct Charter
- Can my child move around the stadium on their own?
Accessibility
Children and babies
Mascots
- Matchday mascot package
- Become a mascot
- How much does the matchday mascot experience cost?
- How can my child be an away mascot?
- How can I find out where my child is on the mascot waiting list?
West Ham Women Mascots
- What I can I expect from the mascot experience?
- How can I purchase a West Ham Women Mascot package?
- How much does the matchday mascot experience cost?
- What will the parents be doing during the mascot experience?
- Are staff Disclosure and Barring Service (DBS) checked?
Visiting Supporters Guide - Liverpool FC
- When will I need to arrive at London Stadium
- How to get to London Stadium
- Search Policy
- Bag Policy
- Flag Policy
London Stadium
Visiting London Stadium
Stadium Tours
- How do I book a stadium tour?
- How much does the tour cost?
- What are the tour opening hours?
- How long does the tour take?
- How often do the tours run?
Stadium facilities
Stadium Store
Ground Regulations
Parking
Champions Place
- What is Champions Place?
- I cannot find my Champions Place stone?
- Can I buy a Champions Place stone?
- How many letters per line can be engraved?
- What can I have engraved on my stone?