Ticketing
2025/26 Season Ticket Renewal
- When does my Club Cash balance expire?
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2025/26 season ticket?
- Can my friend redeem my Club Cash if he calls to renew both our Season Tickets?
- When is the renewal deadline?
'I Came By Train Initiative'
- What are the full terms and conditions of the offer for the Manchester United match?
- What are the terms and conditions for the Leicester match?
- Can I use the offer with my Railcard?
- How much discount can I receive?
- What if the fixture is cancelled or changes?
2024/25 Season Tickets
- Physical Season Ticket Passes For The 2024-25 Season
- When does my Club Cash balance expire?
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2024/25 season ticket?
- How can I pay?
Digital ticketing
- How will I receive my ticket for Premier League fixtures?
- How do I download the Season Ticket to my phone?
- How do I find my pass/ticket after I've downloaded it?
- When will I be sent my digital pass/ticket?
- How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?
Priority List
- How can I join the Season Ticket Priority List?
- What happens after I join the Priority List?
- How can I buy match tickets?
- How can I update my details to ensure Club emails are being sent to the right place?
- What happens if the seats available aren’t suitable for me?
My West Ham Account
- How do I create a new 'West Ham Account'?
- How to create your West Ham Account - video guide
- When will I use my 'West Ham Account'?
- What is the 'West Ham Account'?
- How can I edit my email address to link my West Ham Account?
Club Cash
- How can I use Club Cash towards my Season Ticket?
- When will my Club Cash expire?
- How can I check my Club Cash balance?
- Can I redeem Club Cash on behalf of another supporter?
- How do I earn Club Cash?
Away tickets - 24/25
Stadium access
West Ham United Women's Team
- When can I renew my West Ham United Women Season Ticket?
- Paying for your West Ham United women’s Season Ticket
- Where do West Ham United Women play?
- West Ham United women Season Tickets
- What happens if games take place without supporters present?
Priority Points
My Network
Ticket Exchange
Ticket Office Contact us
Terms & Conditions
Group Booking Process
Membership
Guide for new members
- Membership benefits
- Creating an account
- How do I buy membership?
- Purchasing membership for a friend
- How long does membership last?
My account
- How do I login to my account?
- Activating my account - existing users
- Forgotten password
- What is my client reference number?
- Forgotten client reference number
Season Ticket Holders
Claret membership
- How do I buy membership?
- Updating your details
- Claret membership benefits
- Claret membership renewal
- Can I obtain a refund on membership?
Claret Kids
Accessible membership
- Joining accessible membership
- Personal assistant policy
- Accessible Season Tickets
- Accessible membership prices
- Wheelchair accessible viewing spaces
1966 Season Ticket Holders
Bondholders
Stadium access
My Network
Membership packs
Accessibility
Getting to London Stadium
Accessible Shuttle Bus Service
Facilities
View all (7)Car Parking
Accessibility Support
- On the Olympic Park
- Assistance/Guide dogs
- West Ham United Access Statement
- Accessibility Guides
- Disabled Supporter Assistants (DSAs)
Ticketing
While you are at London Stadium
Accessible Information by Stand
Accessible seating
Fans
Meet the team
Memorial Garden
- Is the Memorial Garden open to visit?
- Will the area be maintained?
- How have the Club been contacting family members?
- How was the Memorial Garden design chosen?
- Are their Tree Preservation Orders (TPOs) on the two trees?
Feedback and complaints
West Ham United women Official Supporters' Board
- What is the West Ham United women Official Supporters' Board?
- WSB Supporter Representative Guide
- The role of WSB Members
- The structure of the Women's Supporters' Board
- What is discussed at WSB meetings?
Junior Supporters' Board
- What is the Junior Supporters' Board?
- How do I apply for the JSB?
- How many members are on the JSB?
- What are the benefits of joining the JSB?
- What is the Term of Office for a JSB member?
Official Supporters' Clubs (OSC)
- What is an OSC?
- How do I create an OSC?
- How do I find an OSC?
- What should I do if I cannot gain access to my OSC?
- Are there any costs to become an OSC?
Charity
Supporter Services on Matchday
- Supporter Liaison Officers (SLOs)
- Where can I find a SLO?
- How do I become a SLO?
- First Time Certificates
- Junior Hammer Passport - 2023/24
Hammers Help user guide
Careers
Club policies
West Ham Store
Matchday
Southampton - Matchday Guide
View all (17)Liverpool FC Away - Matchday Guide
- Hillsborough Tribute Fixture
- Liverpool FC - Visiting Supporters Guide
- Supporter Information
- Getting to Anfield Stadium
- Car Parking
Manchester United - Women's Team Matchday Guide
- Matchday Guide
- Visiting Supporters
- Matchday Supporter Liaison Officer Team
- Meet the Women's Team Supporters' Board
- Countdown to kick-off
Before Attending
- When will I need to arrive at London Stadium?
- When will I receive information from the Club?
- When will the turnstiles open?
- I am not receiving emails from the Club. How do I fix this?
- How will my data be used and stored?
Travelling to the Stadium
At the Stadium
- How will I access the stadium?
- When will the turnstiles open?
- What happens if I haven't received my digital tickets?
- Can I enter a different stand or area within the stadium?
- What provisions are in place to alleviate queues?
Safety and Security
- Can I bring a bag with me?
- Can I bring food and drink with me?
- What is the age for unaccompanied juniors attending matches?
- Supporter Conduct Charter
- Can my child move around the stadium on their own?
Accessibility
Safety & Security
View all (10)Children and babies
Mascots
- Matchday mascot package
- Become a mascot
- How much does the matchday mascot experience cost?
- How can my child be an away mascot?
- How can I find out where my child is on the mascot waiting list?
West Ham Women Mascots
- What I can I expect from the mascot experience?
- How can I purchase a West Ham Women Mascot package?
- How much does the matchday mascot experience cost?
- What will the parents be doing during the mascot experience?
- Are staff Disclosure and Barring Service (DBS) checked?
Visiting Supporters Guide - Southampton
- Visiting Supporters Guide
- When will I need to arrive at London Stadium
- How to get to London Stadium
- Search Policy
- Bag Policy
Man City Away - Matchday Guide
View all (8)London Stadium
Visiting London Stadium
Stadium Tours
- How Do I Book A Stadium Tour?
- How Much Does The Tour Cost?
- What Are The Tour Opening Hours?
- How Long Does The Tour Take?
- How Often Do The Tours Run?
Stadium facilities
Stadium Store
Ground Regulations
Parking
Champions Place
- What Is Champions Place?
- I Cannot Find My Champions Place Stone?
- Can I Buy A Champions Place Stone?
- How many letters per line can be engraved?
- What can I have engraved on my stone?